Help Center
This section can help you answer questions quickly.
You can find the technical data sheets or MSDS sheets for a specific material on that material's web page. You can review a list of all our materials here and choose the material you're looking for. As always, if you can't find something, then don't hesitate to contact us.
No, we do not deliver to PO Box addresses.
We can try. We offer an expedited 3D Printing Service, but it's not available through our website. Please contact us directly or shoot us a call during business hours.
We ship from offices in Manhattan, NY, USA.
We primarily offer UPS. However, we can also use Fedex and USPS on special occasions. Please contact us before placing your order if you require any special shipping conditions.
You can update your personal details, including shipping and billing information, from the My Account area.
If you need to edit a current order that's in production, then please contact our team and we'll manually update your order. If something can't be change, then we'll let you know.
You can cancel or change your order as long as the parts in that order haven't started printing. Once your parts have started, then we cannot change them or offer a refund.
If a refund has been issued, it will go back to the original payment method used to submit the order. This process can take 3-5 business days.
We can't begin printing your parts until your payment has been secured and your order has been fully processed. If your order is placed on hold, there could be an issue with your payment method or we're still verifying your part files to be sure everything is ready for printing.
If you feel that it's been too long and your order is still on hold, please contact us with your order number and we can look into it.
You can track your order and review the status of your parts printing from you My Account dashboard.
We will begin processing your order and your parts will begin printing shortly.
Depending on the amount of parts in our build queue, your parts can take at least 24-48 hours to begin printing and at most a few weeks if we're experiencing delays.
Part prices are calculated based on the part's volume, the material you choose, any advanced options that have been adjusted and the total quantity of parts your ordering.
Want some secret sauce? The higher quantity of a part, the more we'll discount that part and the higher the discounts will go. Order more, get more. That's right!
We do. And it always pays to ask, take 2% off your next order with this code: take2off
We accept all major credit cards: Visa, Mastercard, American Express, Discover, JCB, DinersClub and UnionPay
Yes, we do. Our PLA material is a bio-degradable material and is considered to be food-contact safe.
We're working towards having our own food-contact safe ceramic material, which can be painted or glazed and fired to achieve a beautiful surface that is FDA grade food safe.
Our clear resin prints more translucent than transparent. You can sand it down to smooth it and even wet sand it to 2000 grit. From there, you can polish it with plastic polish and rub it down with mineral oil to achieve a near optical clarity.
Take a look at our Materials Page to see a listing of all our materials. You can sort the materials based on your needs and choose a material that best fits your application.
It depends. We don't do a lot of additional finishing in-house, like painting or plating. But we do have partners that we work with and can help manage the process. We can prep your parts for painting or plating and send them out on your behalf.
Please keep in mind, this process can take a few weeks depending on the amount of parts that need to be finished and our finishing partner's current lead time. Feel free to contact us regarding finishing options for your parts and we can put together a quote for you.
Yes. All part orders come with post-processing and support removal. There is nothing extra you have to do and no additional costs.
If you want to remove your own supports, that's cool too. As a matter of fact, we'll give a 10% discount if you choose to remove your own supports during checkout.
We do this because it's fair. You're helping us process more orders by reducing the amount of parts we'll need to finish. Plus, the supports act as a great way to protect your parts during shipping. So we made it a win for both sides!
Yes, we will. Due to the nature of our business, we take privacy and security seriously. We have a mutually binding Non-Disclosure Agreement that we can execute for all of your parts and projects or we can review your NDA and sign yours.
Besides signing an NDA, you're also protected by our Terms of Service and Privacy Policy. You print parts with us and we'll always have your back. Our number one goal is to support and protect the nature of your business.
Yes, of course. You will receive an email notification with a copy of your invoice when you place your order. If you haven't received this email, then please check your spam folder. If you still haven't can't find it, then a copy of your order invoices are available in your "My Account" area. As always, don't hesitate to contact us if you need help.
We will add your parts to our build queue once we receive your payment. It can take at least 24-48 hours for your parts to get processed and at the most a few weeks if our build queue has a backlog. You can view the current status of our build queue on the right.
Don't worry, we have great machine partners that support us. As our demand increases, we're able to purchase more machines to help keep build times lower and reasonable. Our goal is to produce your parts as quickly and efficiently as possible.
We prefer STL files to retain your part's dimensional accuracy, but our online quote system can also accept OBJ part files. If you're emailing us part files, then we can also accept Solidworks part files and most CAD alternative file types.
FFF - Composite Parts:
mm: 330 x 270 x 200
in: 12.9 x 10.5 x 7.8
FDM - Thermoplastic Parts:
mm: 300 x 300 x 300
in: 11.8 x 11.8 x 11.8
SLA - Fine Detail Parts:
mm: 145 x 145 x 175
in: 5.7 x 5.7 x 6.9
FFF - Composite Parts:
50 Micron – 0.05 mm
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
FDM - Thermoplastic Parts:
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
SLA - Fine Detail Parts:
25 Micron – 0.025 mm
50 Micron – 0.05 mm
100 Micron – 0.1 mm
No. Just submit your parts the way they are. Our print software will slice your part, analyze it for geometry, repair any damaged surfaces and add supports if the part requires it.
In certain parts, it's best for you to add support within the part file, this is typically seen in small fine pieces, like jewelry or parts to be casted. If you're not sure about adding support, then leave it out and we'll let you know if any parts require it.
Of course. We just ask that you setup an appointment to be sure your parts are finished and ready for pickup.
Sure. We'd love to setup a meeting and discuss your project. You can setup an appointment to meet with our team by choosing "Schedule Meeting" from the drop-down box on our contact page.
Yes, we can. We offer professional industrial design services and can create parts from a dimensional drawing, sketch or even just an idea. We typically charge by the hour for smaller design jobs, but also work on a project basis for larger projects. Check out our industrial design page for more info and don't hesitate to contact us.
We'll send you an email notification when all of the parts in your order are finished printing and have been post-processed.
If we're shipping your order, then we'll pack your parts up carefully and ship them out within 24-48 hours.
If you're picking your order up, then we'll reach out to schedule an appointment to come by our office.
We Print Parts 24/7
Current Build Time
3 – 4 Days
Our Showroom Hours
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
By Appointment Only
9AM – 5PM
9AM – 5PM
9AM – 5PM
9AM – 5PM
9AM – 5PM
Helpful Links
Still need some help?
Feel free to contact us if you can’t find the answers to your questions here.