Do you deliver to PO Boxes?
- Posted by Robert
- On May 13, 2019
No, we do not deliver to PO Box addresses.
Faq Categories: Orders
Important announcements, news and updates.
I need my parts yesterday, can you help me?
- Posted by Robert
- On May 13, 2019
We can try. We offer an expedited 3D Printing Service, but it’s not available through our website. Please contact us directly or shoot us a call during business hours.
Where do you ship from?
- Posted by Robert
- On May 13, 2019
We ship from offices in Manhattan, NY, USA.
What shipping methods do you offer?
- Posted by Robert
- On May 13, 2019
We primarily offer UPS. However, we can also use Fedex and USPS on special occasions. Please contact us before placing your order if you require any special shipping conditions.
How can I update my order?
- Posted by Robert
- On May 13, 2019
You can update your personal details, including shipping and billing information, from the My Account area. If you need to edit a current order that’s in production, then please contact our team and we’ll manually update your order. If something can’t be change, then we’ll let you know.
How do you process refunds?
- Posted by Robert
- On May 13, 2019
You can cancel or change your order as long as the parts in that order haven’t started printing. Once your parts have started, then we cannot change them or offer a refund. If a refund has been issued, it will go back to the original payment method used to submit the order. This process can
Why is my order on hold?
- Posted by Robert
- On May 13, 2019
We can’t begin printing your parts until your payment has been secured and your order has been fully processed. If your order is placed on hold, there could be an issue with your payment method or we’re still verifying your part files to be sure everything is ready for printing. If you feel that it’s
Where can I track and review the status of my order?
- Posted by Robert
- On May 13, 2019
You can track your order and review the status of your parts printing from you My Account dashboard.
What happens after I place an order?
- Posted by Robert
- On May 13, 2019
We will begin processing your order and your parts will begin printing shortly. Depending on the amount of parts in our build queue, your parts can take at least 24-48 hours to begin printing and at most a few weeks if we’re experiencing delays.
How are your prices calculated?
- Posted by Robert
- On May 13, 2019
Part prices are calculated based on the part’s volume, the material you choose, any advanced options that have been adjusted and the total quantity of parts your ordering. Want some secret sauce? The higher quantity of a part, the more we’ll discount that part and the higher the discounts will go. Order more, get more.